Jay Bee’s – Smart Automation System
Jay Bee’s, a bustling restaurant known for its vibrant personality and fast-paced service, partnered with AgenSync to revolutionize its customer interaction. Our mission was to build a smart, responsive chatbot capable of handling orders, processing queries, and reducing human workload—resulting in a seamless, automated customer experience.
Services :
AI Chatbot Development, Automation Integration
THE CHALLENGE
Jay Bee’s was experiencing high inbound traffic on WhatsApp—from customers wanting to place orders, ask about flavors, or check opening hours. Managing these chats manually led to slow responses and missed opportunities. They needed a solution that could instantly respond, process complete orders, and match the fun, upbeat tone of their brand.
THE RESEARCH
We dove deep into Jay Bee’s order flow, customer behavior, and most frequently asked questions. We studied peak hours, response bottlenecks, and the brand’s voice. We also evaluated leading WhatsApp automation tools and best practices for natural conversation design in food ordering.
THE SOLUTION
AgenSync built a fully automated WhatsApp agent powered by AI. It lets customers place orders through natural conversation—selecting flavors, sizes, toppings, and even confirming pickup or delivery. The chatbot is fast, emoji-friendly, and built to feel like chatting with a real team member. Integrated with Jay Bee’s internal system and powered by OpenAI and WhatsApp Cloud API, the bot now handles 90% of daily inquiries and order flows—cutting support time and delighting customers with 24/7 instant replies.
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